Dunelm Stafford is a well-known brand that offers a wide range of products for the home. With a diverse collection of items such as curtains, bedding, and towels, Dunelm Stafford has become a go-to destination for those looking to enhance their living spaces. The brand prides itself on offering quality products at affordable prices, making it accessible to a wide range of customers. In addition to its impressive product selection, Dunelm Stafford also provides convenient services such as ample parking options and a cafe for customers to enjoy. With a reputation for reliability and customer satisfaction, Dunelm Stafford is a trusted brand that continues to excel in the home furnishings industry.
Reviews
This is the worst store ever. I visited on January 12th to purchase a mattress. After leaving it in my room for over 24 hours to allow it to settle, the mattress was unusable. I had family members staying with me for the weekend, which is why I bought this mattress. However, when I tried to sleep on it the next day, I couldn't bear the terrible smell. My family members also complained about the odor, which smelled like chemicals had been poured on it. I decided to leave it out with the windows open for a couple of days despite the house becoming uncomfortably cold. I hoped that airing it out would improve the situation, but it didn't. I also contacted an agent online, who unfortunately couldn't help because I didn't have an order number to provide. The agent advised me to visit the store where I made the purchase, as it was their responsibility to arrange a return collection. Upon complaining at the store, for the second time with my purchase receipt the cashier told me that nothing could be done and that I should just accept it or reach out to the customer service. I called them and they informed me that I need to visit the store again. This has been happening for several days now. I would like to point out that two store managers have told me that they are unable to assist and that customer service is the only place to resolve the issue. It seems like they are playing a game of some sort. In general, Dunelm sells poor-quality products and their customer service/store managers are unintelligent. I hope others recognize their true nature. I should have paid more attention to the mattress reviews before making a purchase. Racist and unprofessional!
Lovely store, lovely staff and the cafe is a nice touch to be able to sit before shopping.
If you're ever wanting curtains, get them from here, amazing quality.
Bought six sets of ready made curtains off there shelf then had them trimmed to my exact size I required. Very helpful staff. Up and fitted now. Great thanks 😊 …
Just been into Stafford Dunelm to purchase 4 breakfast bar stools. I asked 2 members of staff for help they didn't even stop to speak to us just shouted "I'm with a customer I'll get someone to you" " no I'm busy" no one came. Went to the less helpful counter that was not either happy or helpful. This is the 1st and last visit to this store. Stick to Cannock in future.
I order dinner set on sale,next day asked for another one ( kids,Grandchildren) sent them away, brought back more kids, I do love them ...Staff they were brilliant, they got me another one.(save the day)
Staff brilliant, wish there training, was universal.
Grumpy Grandad
Went in to return a product that I didnt end up needing and the elderly employee behind the till (Pam or Pat) was so rude giving me the 3rd degree firstly she was asking "what can I do for you?" And I said "Hi I'm just here to return this product" and then she just turned and was like "Why? What's wrong with it?" With such an attitude and I replied "Oh nothing I just didnt need it in the end" and she said "Then why did you even buy it" rolling her eyes and ....I was just so shocked that you allow your employee to speak to customers like that we all have bad days I know but leave it at the door Pam/Pat
Got exactly what I wanted, but only 1 left so was lucky, but you always see other things, I got Xmas bed socks & large Xmas bags to store all the gifts I've bought in, so I can wrap & put away till the day, might even go back for more of these big bags, very useful
Love Dunelm, always have, always will. So much choice at such good prices. Just bought my new dining room chairs. Brilliant. Staff lovely too.
Location
Hours
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Monday
09:00 AM - 08:00 PM
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Tuesday
09:00 AM - 08:00 PM
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Wednesday
09:00 AM - 08:00 PM
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Thursday
09:00 AM - 08:00 PM
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Friday
09:00 AM - 08:00 PM
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Saturday
09:00 AM - 07:00 PM
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Sunday
10:30 AM - 04:30 PM
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